Privacy policy

Effective Date: 25/06/2026

MAISON AJAR LLP (“AJAR”, “we”, “us” or “our”) is a Limited Liability Partnership registered in India at DB-71-F-1440-LIG FLATS G-8 AREA RAJOURI GARDEN NEW DELHI 110064, India.

This Policy covers:

  1. What personal data we collect and why;
  2. How we use, share and protect that data;
  3. The rights you have under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the implementing Rules;
  4. How to exercise your rights or raise a complaint.

Scope: when this Policy applies

This Policy applies to digital personal data that AJAR collects and processes when you:

  1. Visit or transact on our Website/App;
  2. Create an account or place an order;
  3. Contact customer support;
  4. Interact with our marketing, reviews, quiz or product recommendation features.

It also explains processing by our authorised service providers acting on our behalf (payment gateways, delivery partners, analytics providers, cloud hosts, etc.). Where we integrate third-party features (social sign-in, social sharing), those third parties will have their own privacy terms.

Key Terms and Assigned Meaning

  1. Personal data / digital personal data: Any information that identifies you or by which you can be identified when in digital form.
  2. Data Principal: You
  3. Data Fiduciary: MAISON AJAR LLP
  4. Data Processor: A third party processing data for AJAR under contract.

What categories of data we collect?

We only collect personal data that is necessary for the specified purpose(s):

  1. Identity & contact information (name, email address, mobile number, billing & shipping addresses, preferred delivery instructions);
  2. Account & Authentication data (username, salted/hashed password. we do not store plain-text passwords, security questions and account preferences;
  3. Transaction & Payment records (order details, invoices, payment identifiers such as card tokens or UPI references and refunds/returns history).

How we collect personal data

  1. Directly from you: account signup, checkout, customer service, forms, surveys and product reviews.
  2. Automatically: analytics cookies, server logs, device signals.
  3. From third parties: payment gateways, courier partners, fraud prevention providers or publicly available sources where permitted.

Necessary Purpose

  1. Service delivery & account operations: to take and fulfil your orders, process payments and invoices, arrange delivery, manage returns/refunds, provide customer support and maintain your account.
  2. Safety, compliance & improvement: to protect accounts and the platform, comply with legal obligations and perform analytics.
  3. Marketing & personalisation: to send promotional communications and personalised recommendations only where consent is provided.

Consent

We seek free, specific, informed and unambiguous consent via clear toggles/checkboxes, cookie banner and account settings.

You can withdraw consent anytime through account settings, privacy dashboard or emailing: ajarparfums@gmail.com

Cookies & similar tracking technologies

We use cookies for:

  1. Strictly necessary site functions (cart, login, session management);
  2. Performance & analytics;
  3. Functional features;
  4. Advertising & measurement with consent.

Sharing & third-party processors

Typical recipients:

  1. Payment gateways (to complete transactions)
  2. Logistics & courier partners (to deliver products)
  3. Cloud and hosting providers (to store encrypted data)
  4. Analytics, email & marketing providers
  5. Law enforcement, courts or regulators when required by law.

Cross-border transfers

Cross-border transfer of personal data will be done in compliance with the DPDP Act and Rules through lawful mechanisms and safeguards.

Retention & automatic erasure

Indicative retention periods:

  1. Order & transaction records: 7 years.
  2. Account profile data: lifetime of account + 3 years inactivity.
  3. Marketing consents and preferences: until consent withdrawal.
  4. Customer support records: 2 years.
  5. Security logs / fraud records: 1–3 years.

Children, Guardians & Nominees

We do not knowingly collect personal data of anyone under 18. If discovered, such data will be deleted.

Your rights & how to exercise them

You have the right to:

  1. Access your personal data;
  2. Correct inaccurate data;
  3. Erase data where applicable;
  4. Port your data;
  5. Withdraw consent;
  6. Nominate another person;
  7. Raise complaints.

Contact Email: ajarparfums@gmail.com

Security & organisational safeguards

We implement reasonable technical and organisational measures including encryption of data in transit and at rest.

Personal data breach: detection, reporting & notification

  1. Investigate and contain the incident;
  2. Notify required authorities and affected users;
  3. Provide breach information and assistance.

Automated decision-making, profiling & recommendations

We may use automated techniques to:

  1. Personalise product recommendations;
  2. Detect fraud or anomalous behaviour;
  3. Improve search and merchandising.

Grievance redressal, DPO & contact points

Email: ajarparfums@gmail.com

Registered office:
DB-71-F-1440-LIG FLATS G-8 AREA RAJOURI GARDEN NEW DELHI 110064, India.

Changes to this Policy

We may update this Policy from time to time to reflect legal, regulatory or business changes.

Miscellaneous legal & compliance notes

  1. Governing law & jurisdiction: Indian law; disputes subject to courts of Delhi.
  2. Manufacturer disclaimer: AJAR is a retailer/distributor. We procure products from licensed manufacturers.
  3. Third-party links & services: Third-party services are governed by their own privacy notices.